Returns and Refund

REASONS FOR UNDELIVERED SHIPMENT:

  • Customer not contactable
  • Incomplete or incorrect address
  • Future delivery requested by the customer 
  • Customer refused delivery
  • Door/premises/office closed
  • Pincode not serviceable

When we receive the returned shipment, it will be updated in your account and an update will be sent to you on your registered email. Using a custom return address is not possible currently since not all the courier companies allow it.

CUSTOMER RETURNS:

Product Quality issues:
In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to us via email along with proof in the form of photos and / or unboxing video within 2 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 2 days after the estimated delivery date.

CANCELLATIONS:

Cancellations by the customer: 

In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back. If we have already printed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.

Cancellation by IM Stocks Trading Community:

Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back in your merchant account in the next ledger closing cycle, which is run every 30 days.

MANNER OF REFUND:

If the order is cancelled and refund is approved, for a valid reason, the refund will be provided in the mode of payment used initially while placing the order.